This course drives awareness of the scope and the real impacts of cultural diversity on a daily basis, particularly in the workplace. Based on everyone’s experiences, it allows a rereading of the situations experienced in order to analyze the issues and strategies to be used to adapt to cultural variables. The explanation of theoretical concepts is an opportunity to demystify and better understand the attitudes and behaviours dictated by the cultures to which they belong.
Anyone who is responsible for supervising or training employees.
Recognize the realities of diversity in society and the organization.
Identify the issues and potential sources of conflict in the context of cultural diversity.
Know how to use intercultural negotiation strategies and manage special requests.
6-hour training to obtain a Continuing Education Unit (CEU).